What is worth writing about
A test item you think is wrong
The most useful message we get. Name the block — abstract, verbal, numerical or spatial — and roughly where it fell, then make the case for your answer. Items that cannot survive the argument are rewritten or removed. You do not need to be right for the message to be worth sending; ambiguity is itself a defect. It helps to read how the item was meant to work first — sometimes the design answers the objection, and sometimes it confirms it.
A factual correction
Give us the page and, where you have it, the source. Test fees, edition numbers and qualifying thresholds all move, and we would rather learn it from a reader than from a search engine.
A data request
Access, deletion, or a question about what is held. Because scoring happens in your browser and nothing is asked of you, there is usually no record tied to you at all unless you have written to us. Detail is on the privacy page.
Press or partnership
Straightforward enquiries welcome. Requests to place links inside existing articles, or to have content written around a product, are declined; how the site is funded explains where that line sits. Questions about scientific review go to our reviewer’s page first, which records what was reviewed and when.
What we cannot do
- Interpret your score personally. We can explain what a band means — reading your result covers that in detail — but not what your particular result says about you.
- Assess, diagnose or refer. No one here is a clinician. Concerns about memory, concentration or a change in how you function belong with a doctor.
- Verify a score for Mensa or anyone else. No online test is admissible, ours included.
- Recover a lost result. Your answers never reach us, so there is nothing to look up — what the browser keeps is listed key by key. Retaking the test is the only route, and a second attempt carries a practice effect.
- Confirm your score for a third party. We issue no certificates and verify nothing; the rules on using a result set out why.
Timing
We answer in English, usually within a few working days. Item disputes and factual corrections get read first because they change what other people see; everything else is handled in order.
General: [email protected]
Data and privacy: [email protected]